Originally Posted by
nerd
What the hell does that mean?
If you don't want to offer bereavement fares, be straightforward and just say you don't offer them. No need to insult anyone's intelligence in the process.
Most LCCs have the same policy, since you can buy some kind of "discounted" fare online (less than full Y for example) right up until departure.
Not saying I like it, but it's how it is.
Condolences to the OP and family.