FlyerTalk Forums - View Single Post - Top 5 Customer Service/Operations issues affecting the new DL
Old Nov 16, 2009 | 9:02 pm
  #12  
Steve007NY
10 Countries Visited20 Countries Visited30 Countries Visited25 Years on Site
 
Join Date: Jun 2000
Location: Glen Ellen, Sonoma Co. CA
Programs: DL DM&MM, DL KMwannabe, HH, AA, TG,
Posts: 1,273
JFK is my home airport, so alas spend FAR to much time there. Leaving? It's wonderful, with the Oasis club in T4 a delightful change, and most of the staff in clubs helpful and friendly.

Arriving? last night, wheels down at 11:15. Bags arrived 12:12. fifty folks on the cab line, finally got into cab at 12:55. Give me almost any airport other than CDG, and at least their trains go somewhere one wants to go.

But all in all, I'd STILL vote IT as numbers 1-4. I can make decisions re: JFK. Wish I could re: award travel, or miles posting, or flights showing without resorting to seatcounter!
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