FlyerTalk Forums - View Single Post - Top 5 Customer Service/Operations issues affecting the new DL

Nov 16, 2009 | 4:36 pm

#7

Air Brian

Join Date: Jan 2003

Location: BNA

Programs: DL PM/MM, Hilton Diamond, *wood plat, UA 1kc

Posts: 921

Quote:

Originally Posted by Italy98

A big +1

Trying to book a multi-city international trip on DL is impossible, somewhat difficult on NW, yet doable on KL/AF.

Flew JAX - CVG / LEX - ATL - JAX 23 - 25 Oct. JAX - CVG posted w/o problem. Still waiting for LEX - ATL - JAX to post correctly. At least 4 emails sent a received replies of missing segment and miles posted. What I would like to know is to who's account has DL posted the segments and miles as they are not in my account.

I've had this problem with several flights, the common thread being that all flights that did not post were the 2nd itinerary I flew under for that given day (generally coming home on one flight, and leaving later in the day). According to the service desk, the "2nd itineraries" will not automatically post...

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