A wee bit off topic, but:

Im February we stayed at the Aruba Marriott on an award stay for a week. We also paid $50 per day upcharge for an "oceanview" room. I am only a lowly Silver in Marriott Rewards, but do own 2 Marriott timeshares. On the first day there was a message on the phone welcoming us from the Elite Services coordinator (or something like that) saying to call her if we needed anything.

Near the end of the week, I called this person requesting a 2 hour late checkout. Considering how many of the flights to Aruba don't get in until late afternoon I thought this was reasonable. I got a call back that they could only do one hour. I accepted it and did not raise any issues - but - from a customer service standpoint, considering I am an elite (even though just silver) and a timeshare owner, what would have been the bid deal to make me happy and give me the one extra hour?

Just seems Marriott keeps falling a little short on customer service, even on the little, no cost things that are easy to do.