<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by golfbravo:
Speaking of the Marquis (my home away from home)... a few months ago the front desk asked me to fill out a survey, which they gave only to their "most valued" guests (la ti da). Just for filling out the survey, they gave me a $50 gift card on the spot. One of the survey questions asked for your favorite room. I answered 3004 - a huge corner room on the concierge floor with a view of the Hudson. Ever since I filled out that survey, they've put me up in 3004, and I've never asked for it. Nice touch, IMHO.....</font>
We're rolling out a new internal system to record a guests likes & dislikes (ala RC)