Originally Posted by
formeraa
So, you believe it's "just too bad" if someone's bag is lost. I expect MORE service from WN, not LESS. But if WN wants to lower the standard, hey that's a business decision.
+1
Granted it's only been 5 minutes since my last post, but I'm still really shocked to hear WN doesn't have a handle on baggage tracing.
On the rare occasion I've had a delayed bag on UA they tell me where it is, and then which flight it will be loaded. It's called peace of mind and additional certainty.