<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by kansaitim:
I just spent the last week at the Chicago Renaissance, and had a disturbing security issue. Friday morning around 2:00 am an (apparently) drunk guest woke me with his shouts outside my room and banging of (what I assume was his) door. Although I couldn't go back to slepp, I did not call the front desk since he eventualy shut up. When I checked out the next morning and mentioned it to the front desk, they did not care. I found this surprising for two reasons: I love that hotel and the staff; and given recent events, I would think security would be a higher priority.
My wife now wants me to avoid the Renaissance in Chicago. Any suggestions on another good hotel in the Loop?
Tim
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I'd call Paige Koerbel (GM) and discuss your concerns about the lack of caring by the desk...I'm sure he'd be most interested in your comments