High speed internet access should be included in the nightly room charge. Period.

Wireless access should be rolled out the same way.

HSII and wireless are some of the few true guest "delighters" out there right now. To spoil the delight with a $9.95 or higher charge is silly.

To those who say "But not everyone uses HSII," well, not everyone uses all the towels in a room either. Or both beds if you have to stay in a double-double. Or the maximum capicity of the AC or heater. Or all the little bottles of soap, shampoo, and flowery smelly stuff. Somehow, though, the hotel manages to roll ALL OF THIS into the room rate. To not do so for phone and internet speaks volumes about a hotel's management needing to see new paradigms.

To confound the whole issue further, some Marriott and Marriott brand hotels offer HSII free, thereby proving that it CAN be done. No consistency at all, and shame on Marriott for allowing it to get this way.

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Brian/\/\