Originally Posted by
SamOF
That's great. I've had a lot of good experiences with the DCA GA's, both in A and in B.
Did/will you forward that on to Delta?
Definitely....posted the above right before boarding my red-eye to JFK...will copy and paste what I wrote to Delta later today...
I did discretely give her an "Above and Beyond" certificate after she confirmed that first class had boarded full. She seemed a little surprised and happy and said thank you and shook my hand...
Again it is really amazing how a good gate agent really made the experience positive despite missing the upgrade.