Still doesn't address my question. You cite information on another website that has a chat capability. You think the CSRs are in violation of the rule cited on that site. Why not discuss this with people on that site(http://consumerist.com/consumer/rule...can%20Airlines)? It is their information. Either you trust that site or you don't. If you trust it, you should ask them about their information. If you don't trust the people at that site to give you a good answer, why do you trust the information they have already given you?