<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by mikeef:
My wife was just on the phone with a res agent trying to use our free weekend nights in chicago or new york (a nightmare in itself, but that's another story). After a few minutes of fruitless searching for hotels, the agent told her "Our time is up, I can't search anymore." She asked him what he meant and he told her that all of their calls were timed and that he was hitting the limit for this call (The total call was no more than five minutes.). Unfortunately, she did not get his name so that we could call back and find out what the situation was. Has anyone else ever had this happen? It sounds ludicrous.</font>
Yes they are timed as is the norm for all call centers (Credit Card/Airline/Etc) but they are not allowed to end the call once the agent feels the call is too long .... if the call lasts 15 mins then oh well their average talk time will be extremely high but thats just part of doing their job ... I wish you had the agents name .... this really makes my blood boil
[This message has been edited by socrates (edited 02-07-2003).]