I don't think he was being demanding at all.

That said, keep in mind - if you travel every week and don't really care which program you stay with on a particular week because your tops in two or more, promos help to push it one way or the other. For instance, about 30 mins ago I realized I didn't have a hotel reservation for this upcoming week. For me, it was either Hilton or Marriott - in this city the Hilton does have high speed access, the Marriott doesn't. So, I went online, tried to book Hilton, website went kaput on me, so I called Diamond line, sat on hold for 15 mins. In that 15 mins I wandered over to Marriott website, went all the way through the res engine till the very last page and waited. After 15 mins and still no answer I hung up on Hilton and stayed with Marriott.

My point here is Hilton just lost out on a few thousand in revenue for something as simple as my lack of patience for a few mins, this week Marriott won out. Next week, the race starts over again - if Marriott's running a promo, they get my business if it's worth it - just like they got my business for a few weeks because of the 2 for 1 promo deal.

Simple as that for me.