Yes, there is a guarantee, but does it say WHEN the snack/beverage amenity will be delivered. I thought it was an arrival gift.
I am typing this message from the Marriott Linconshire where I checked in late last night (delayed flight), could have used a snack. The front desk clerk said that that room service was closed from the evening but they could bring my snack tommorrow or the next day (When I'm checking out. Right.) Oh yes, the concierge lounge is closed (no reason given) at this property as well. The front desk clerk just giggled nervously at my obvious disappointment.
I don't want to blame this property alone as this has happened to me before at other Marriott hotels. The reliance on room service for snack delivery is the flaw in the otherwise upgraded snack offerings. Couldn't they keep prepackaged snacks (like the old ones) at the front desk for off hours requests?
Should I be entitled to compensation?