Slightly off topic...I've had contact with Ms. Nowland due to extremely POOR "service" (I use the word guardedly). I will NEVER stay at that Marriott ever again! With so many Marriott properties in the area - NO WAY! It took over 2 months for her to even reply although CS had gotten a committment from her that a personal reply had already been mailed. It was postmarked a month later. Someone in conrporate really needs to take a look at the lack of management/direction at that place.