I got the following response via e-mail:

"Dear Mr. Cyba:

Thank you for your email and I am sorry to learn that we've disappointed you in so many ways.

I am concerned about the flight attendant behaviour you described and hope you will accept my apology for the disappointing service you received. We work hard to provide professional, courteous service to our customers, and it is clear we fell short when you travelled with us to San Salvador.

Mr. Cyba, we have forwarded a copy of your comments to Manager of Flight Services for internal review and follow up action with the crew on AA797. It is only by receiving such feedback that we can try and improve the services we provide. Thank you for giving us this opportunity to improve our service and we hope that you do not let this incident discourage you from travelling with us in the future.


Sincerely,"

Satisfied with the speed and content of the response. I doubt I'll hear any more on this but I'll let you all know if I do.