FlyerTalk Forums - View Single Post - Some thoughts about Air Canada complainers as well as frequent flyer benefits...

Nov 9, 2009 | 2:55 am

#27

Ken hAAmer

Join Date: Mar 2000

Location: YVR

Posts: 9,998

Quote:

In this case, and others, it's all about managing the customer's expectations.

It occurs to me that if this has been going on for so long, and it has, then perhaps the airline needs to manage its own expectations.

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