Originally Posted by
lin821
None of the dates on the reservation/booking I ever made was "pre-assigned" by the system/s. The dates are always picked/chosen by customers.
Can you elaborate how the airlines/systems are at fault when customers book the wrong dates themselves?
The purpose (supposedly) of the online booking system is to sell pax tickets for air travel on the dates they want to fly. If pax often end up using the system and booking flights on the wrong dates then the system is not delivering what it sets out to do. In most industries, the aim is to achieve customer satisfaction and selling the wrong product seldom achieves that. But in the aviation industry, we seem to have been conditioned to believe that errors are the fault of the passenger and therefore the airline should not try to remedy the situation. Given the known fault that scroll wheels can cause dates, destinations and other data held in drop-down lists to be altered after the customer thinks the data has been set then airlines could take steps to fix the situation. The fact that they don't suggests they prefer to have errors occurring and keep the money.