Absolutely no help whatsoever! Fortunately I got a room at another hotel for a comparable rate but it took some fast footwork to do that and it cost me a few more dollars and several hours of time that I had planned to use sight seeing. In talking with them further, they were at the very most "indifferent" to my plight. They told me the website shouldn't have let me book the reservation in the first place. DUH I have a email from them with the confirmation number. They said well you finally canceled your reservation DUH (this was after they told me they weren't go to help. This ranks easily as the worst treatment I have ever received from a hotel chain!