So i had a situation today where i show up at LAS at 5:30 to find that the 7 AM departure from LAS-MSP had now a 3 hour mechanical delay. I called the plat line to have a backup seat on the 12:20 flight since i saw only 5 seats left the 9:27 was sold out. They did do this.

They would not reroute me to another carrier. They have in the past done this very quickly but said no. So i obviously did not like that answer so i called back this time they put me on hold and came back 5 minutes later and said NO again. The flight i wanted was LAS-MSP on US a direct flight as well departing at 9 AM.

Proceeded to the Delta gates, and received the sorry we can not help you because it is a NW flight, so i trek back to gates 32/34/36 and no one around at 6 AM. AT 6:15 someone shows up to work the LAS-LAX flight, i asked nicely if i could get rerouted and she made a call to US and they said 10 seats left, she made the change within 2 minutes i had my new ticket over on US. I heard others did not get on the US flight until 8 AM.

So why the sudden lack of accommodating by the plat line? This has never been the case before. The 7 AM flight did get canceled sometime after i took off and landed back in MSP. They were waiting for a part to fly in and so on. So i knew it would never be done by 10 AM.

Just curious what others have experienced here and what is the official policy