Originally Posted by
Paolo01
I know that praise for the TSA is unfashionable but I feel compelled to relate this story which is a very positive TSA action, though I did not realize it was part of their responsibilities.
On a weekly Transcon from ORD the UA FA asked me if I was Mr. Paolo. I said yes and she handed me an 'in flight fax'. The fax simply stated "ATTN FLT CREW: PLEASE INFORM PAX PAOLO SEAT 1B THAT HE LEFT HIS PERSONAL ITEMS AT THE ORD TSA CHECKPOINT. SHOULD CONTACT TSA AT xxx xxx xxxx. PLEASE ACKNOWLEDGE. THANX"
I called the number upon landing and TSA immediately offered several options to arrange delivery of my item. I ended up simply picking it up on my return through ORD and was amazed to see the quantity of stuff at the TSA Customer Service/ Lost and Found.
I received my item, which had been methodically accounted for and receipted. There was a note in the plastic baggie my item was stored in referring the person handling it that there was an additional item from the original which was stored in the safe. A quick ID Check (I know you all are groaning now) and both were turned back to me after I signed the receipts.
Big thumbs up to TSA. Thank you. ^
You would be surprised at the stuff left behind at the checkpoint. We always have people paiged over the intercom, sadly so many people do not come back, even if we have thei name.
We do mail and hold items for many people. each week people come to our coordination center to pick items up. Part of the duties of the STSO at the end of each shift is to inventory and tag each item. Each week, if I had to do an unofficial average, we mail maybe 20 or so drivers license back to people.