Service
My apologies for the delay in continuing this report. We have had a few extremely busy and long days.

On the whole I felt that the service was excellent at the RC. I think the arrival process was WAY smoother at the Peninsula and for that the Peninsula deserves a lot of credit. There are measures the RC could have taken to make our arrival a little smoother. However, once we presented ourselves to the Front Desk the "service machine" kicked in. Whether this is good or bad is debatable. However, I was made to feel special but not so super special that it became overbearing or uncomfortable. For example, when we went for breakfast the first morning we did not announce our names but somehow the hotel knew who we were as several key Management came by our table to introduce themselves. The Director of Restaurants served our breakfast and ensured we were very well taken care of. Every morning thereafter our table was always waiting for us and were greeted by name.

We experienced similar attention to our housekeeping with a Housekeeping Manager checking on us to ensure everything was completed as per my profile requests. While some may find this overbearing this did not bother me. All of my profile requests were met and it is such a nice feeling walking into a room set exactly to your liking -- it makes for a much more comfortable stay, like a home away from home.

The hotel respected our privacy and left us alone when we wanted to be but were always genuinely concerned with our wellbeing. The Concierge team led by Head Concierge Jon W is fantastic -- they were able to get us a table on Saturday night at Charlie Trotters only a few weeks prior; I understand that for weekend tables typically one needs about 12 weeks advance notice. Either way we were very lucky to be able to get us a table.

While I certainly hope everyone who reads this will enjoy the same level, or better, service than we did. However, I do want to be candid and mention that I am privileged to have two "special arrangements" with Four Seasons -- one which applies to all of my FS stays and the other specific to my stays in Chicago. I will not elaborate on what these "arrangements" are but I wanted to be forthright in mentioning that they exist. In addition to this I have booked through a Preferred Partner agency and I am one of many on this board who are Profile guests.

In short, we were sad to leave the RC for the Park Hyatt. We had a wonderful stay and now that I am experiencing the FS (report to come) I can say that the RC is my favourite hotel in Chicago.