FlyerTalk Forums - View Single Post - More cost cutting and decline in service observed
Old Nov 6, 2009 | 8:45 am
  #3  
ffs852
formerly ssw207
 
Join Date: Apr 2000
Programs: BAGld, JLJGC, TK*G, EK-G, HH Dia,IHG Amb-PE, Bonvoy Gd, Shangrila DM
Posts: 657
Originally Posted by flyCX77W
Feel sorry for your experience I have never been on F, however even in J, I had unlimited supply(or not? I just asked for 2) of mineral water.And about the "taps in all toilets were out of water with 4 hours remaining in the flight"? Thats terrible!I have never flown HKG-JFK, however a friend of mine just took Y on this route 2 months ago and did not have any criticism about the toilet. Now that you mention these problems in F/J cabins, I can't imagine what the Y cabins would look like now

Anyway, does CX have to cut cost like this? Is it really doing that bad? I think their income must at least be better than 2008 a lot. CX is continuously downgrading its service.I hope this stops immediately
On my previous J CX831 experience on April 2009, there were many bottles of water stocked, the FAs were liberally handing them out. This flight however, the FAs were quite stingy with all beverages, only the preflight cocktail plus two rounds served with the meals, with absolutely nothing in between.

I usually fly the JFK-HKG direct route 2-3 times a year, since day 1 of the launch in July 2004 (I was on the inaugural flight and I have the certificate!) and this is the first time I've experienced running out of tap water. In fact, this is the first time ever on *any* aircraft I've flown.
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