Originally Posted by
dlfrflyer
FC JFK to SEA - TV does not work at my seat. FA tells me she is going to write it up. What does that mean? Do I get a refund, coupon, something? Does it happen automatically, or, do I have to call somewhere? Any guidance is appreciated.
"Writing it up" is not for you but the airline. They write a problem ticket (red tag) to get it fixed. You should email DL and they will likely throw you a few miles.