If I could defect, I would. I find that SPG has better overall customer service than Marriot. Unfortunately, my company has a strict preferred hotels policy and mandatory use of the corporate travel agent (so no booking bonuses) so I'm not able to take advantage of the offers that SPG and even HHonors has.

But of I had a choice, I wouldn't be staying with Marriot. It also rankles me that I have to *fax* my missing stay request and for almost every stay. SPG and HH has email/web submission, but for Marriot I have to fax international from SIN to AUS. Drives me nuts.

[This message has been edited by fimo (edited 08-17-2002).]