A few of my recent stays.

Within the last 30 days:

1) Washington D.C. Wardman - This was, as a Sheraton, one of only two "I won't ever stay there again" properties. Just there about 2 weeks ago for the ABA convention. I was paying $94 a night (an amazing rate) due to the summer promotion ($80 less than the conference rate). They put me on the Concierge Floor, without my asking. On the morning I was leaving at 4am (early flight) the room service wasn't going to be open. After just a little push (not calling back, just saying "what can you do") the room service department said they would leave a cold breakfast for me at the front desk which I could pick up (I decided not to do it, but thanked them for being creative).

2) Sacramento, CA (Rancho Cordova) - Had a reservation for a free night. Called after the 6pm deadline and they agreed to cancel, without argument. Then, called back at 10pm to say I did want to stay. (It was a driving trip and I didn't think we wanted to drive that far). They said "yes". Got there, nice room, nice greeting, took free coupon.

3) Courtyard, Pasadena, CA - Not your average Courtyard, because it is an urban hotel. Nice treatment but nothing special.

Within the last year:

1) JW Marriott Cancun - Got a great rate for a *real* suite (family of four). Room service and engineering both showed up when requested with good attitudes.

2) Sydney - Wonderful treatment in a Concierge floor mini-suite on a free stay (by advance negotiation paid the difference to upgrade from free room to mini-suite - $100 AUS, really good deal)