Received an AVIS satisfaction survey after a recent rental. I typically give these good ratings, as my experience is usually decent.
Last week though, I was at DEN and in an 18" snowstorm, they didnt give me a snowbrush, and I forgot to look until i was 15 minutes away from the airport.
ANYWAY, when I got my survey this time, I gave them low marks. A day later I got this email:
Dear bkafrick,
Thank you for taking the time to complete our online survey regarding the rental specified below:
Renter Name: bkafrick
Check-in Date: October 30, 2009
Check-in Location: Denver International Airport
Reference Number: XXXXXXXXXX
I am sorry to hear we did not meet your expectations.
We would like the opportunity to better understand why you were dissatisfied and resolve any outstanding issues.
If you would like to provide more feedback on why your rental was unsatisfactory, simply click on the "reply" button to email our customer service team directly.
Thank you for your time.
Kathie Sullivan
Manager
Avis Customer Service
Anyway, i was impressed, and I replied back honestly about the snowbrush.
Maybe they are trying to try harder?