FlyerTalk Forums - View Single Post - Accor/ Le Club: experiences with best price guarantee
Old Nov 4, 09, 6:32 pm
  #8  
pcg2001
 
Join Date: Apr 2009
Programs: A|Club Gold, HHonors Silver, TAP Miles winner
Posts: 90
Originally Posted by nvoi View Post
accor has the right to deny a best rate claim on the basis of what the op wrote. this is not an accor issue, all hotel operators will deny a best rate claim on these grounds.

as the op said, her main objective was to use the voucher, then she should've contacted the hotel upfront and tried to get a deal with them if that's so important.
I never thought of contacting the hotel directly to be honest Will do so next time. Thanks for the reminder.

PS: and I am aware of how these price guarantees operate. helas they don't exist to assist the customer.
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