Originally Posted by
nvoi
accor has the right to deny a best rate claim on the basis of what the op wrote. this is not an accor issue, all hotel operators will deny a best rate claim on these grounds.
as the op said, her main objective was to use the voucher, then she should've contacted the hotel upfront and tried to get a deal with them if that's so important.
I never thought of contacting the hotel directly to be honest
Will do so next time. Thanks for the reminder.
PS: and I am aware of how these price guarantees operate. helas they don't exist to assist the customer.