Can that be done? I ask because we had a stay at the NYC Marquis in March. We had some significant plumbing problems while on an award stay. The front desk offered to return (a miniscule amount) points to our account.

For about 3 months I chased these points with calls and emails. The points (plus some for my trouble) finally were put back. It was a huge hassle. If I just could have had the front desk do it during our stay and then checked that they had posted it would have saved the aggravation.

I don't know if perhaps the hotel thought I would forget about it or give up easily.