Originally Posted by
xyzzy
How many other airline web sites have you used? Continental's is much better than any of the others that I have used. I would counter your argument by reminding you of the fact that Continental has a representative here and that they are actually interested in solving web site problems and in soliciting feedback. I don't see any other airlines doing that.
Truly great that CO has a rep on this site! Kudos for that awareness. I must, however, side with the other posters on the reliability of the CO site vs the others that I use regularly such as AA, UA, DL, and even some foreign airlines sites (though many foreign airline sites I've used make CO website look fully functional.)
Wanting to have it work better, and working with the CO rep should help. Blase responses from Web staff are totally irritating and cause us to type random letters on our e-mails *(#$%@&!!) Nothing says more about customer service than attitude.
I've noticed that some airlines website improved after they joined Star Alliance. It's a pretty 'big deal' and really wonderful to know that CO is now part of it. So let's start looking at those miles and figure out where to head off to!!