Originally Posted by emanon256

I don't really think this can be categorized as an apology, but more of a subtle personal attack, and a non-direct apology. I am not sure what to do at this point. No reply from the contact at Mr Marriott's, despite a follow up call. Nothing has been credited back yet. I really do want to get this behind me. But I still feel, while he does not, that they were dishonest. Basically, I got back points for the 2 nights I didn't stay, 25,000 extra, and now about 66% of what I spent.

I spend more nights at Marriott's per year, than I do at my own home, and am shocked that Mr.Marriott's office is remaining silent.

I e-mailed the contact again this weekend, and have still not received a reply. If I don't in a week, I am going to send a letter directly to Mr,. Marriott only, return receipt, copy some travel forums and magazines, and then try to put it all behind me.