Originally Posted by
magmax
@sgtryan
did you actually complain at the hotel regarding the cleanliness of the room right when you stayed there? It not, I would recommend that you state that you did when talking to the lastminute.com guys again. European jurisdiction normally is that you have to complain straight away on the site to give them the possibility to correct the deficit.
Believe me I wanted to have it out with the general manager when we got to the hotel but MrsSgtRyan was dead against that as she was worried they “might do something to our bags” while we out and I didn’t want to upset her, so I left it. What can you do? All part of the “travelling experience”
Still waiting to hear from lastminute.com – will update as soon as I have heard something.