Hi Black Tie Affair,

It’s Beth from Amex Customer Care.

Your relationship with American Express is based on a variety of factors including your spending pattern, payment and credit history, and financial resources known to us.

To discuss your account, please contact our Account Services Department directly at 1- 800-230-1284, 24 hours a day - 7 days a week. A representative will immediately assist you with any questions you may have.