Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,022
The employees working in the lounge are quite warm in my opinion. I found some of the front desk staff a bit distant and agree that the front door is left unattended too often. It isn't that I can't open a door by myself but rather that if the standard is to have a doorman then this should be staffed full time.