from my recollection at this place:
1.I didn't know any of the rooms faced to the North side of the hotel where the construction is?
2. As for the upgrade to the Mokapu rooms, I knew going in that they didn't do these upgrades from my research here on FT although I did request a couple of times it anyway and was politely turned down. I also knew of availability of those rooms.
3 that sucks, I hate that when that happens.. legit beef
4. Never had a problem however couldn't you have refused to pay for that by sending it back... I would have fought them on this one
5. No prob with the TV although I do recall a lousy selection of channels
6. I hear ya, although this seems to be a problem at many hotels that I've stayed at
7. again no problem here for me but did you try to be reassigned, using that issue and asking again for a Mokapu or better u/g?
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by freeupgrade:
I give up - Here goes, since inquiring minds demand to know:
1. Check-in: As PLT was upgraded to "construction site view" (i.e. supposedly ocean view), and no, I was not using a reward. I was paying a published room rate.
2. When I called to find out why I had not been upgraded to Club Level (Mokapu or something like that), was given a wide variety of responses, including: "That is based on availability",(when I knew it was available), then was told very rudely by so-called Front Desk Manager: "we do not upgrade Platinums to that wing - there are special amenities there". Oh really, (re: upgrade policy) could have fooled me based on numerous threads I have read here.
3. Lanai door broken (read: could not be opened without Maintenance assistance, smelly (i.e. moldy) area in carpet.
4. Room service: Cold french fries, strange tasting bacon in $12 club sandwich.
5. 10-15 year old TV with 1/2 channels non-operational. Very poor reception. (No I was not there to watch TV, yet this is not Motel 6 either).
6. Non-reachable (unless one is a gymnast) electrical outlet for laptop use. While I realize this is a resort, give me a break. It is 2002 and one should not have to call Maintenance for assistance in moving desk to reach outlet hidden on wall.
7. Noise factors from room to the right and floor above was really bad. I could hear like everything, and I mean everything, coming through the walls.
While this level of detail may not satisfy some, and while some will no doubt say "Big Deal" to the above, so be it.
End of my comments on this issue - except for some things which I will state in a letter to Marriott Corporate Special Services. I will not list employee names here.
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