My one experience with the Renaissance Wailea was outstanding, too. I was there last November with inexpensive airfares because of 9/11. The place was full (lots of people cashing in their MR points) but the accomodations were wonderful and the staff was terrific.

On the other hand in April 2000 I stayed at the JW Marriott Ihilani Resort on Oahu. Nobody told me that there was going to be a GMAC conference going on there during my stay! Those folks were truly terrible. Some of the facilities were closed at times for private functions (like the pool!), and the GMAC people were outright rude. Once I was asked to move from my lounge chair because a bunch of them wanted to sit together and I was in the sunny spot they wanted. Another time when the elevator door opened the GMAC people already on didn't let me enter because they were having a private conversation.

It's certainly not Marriott's fault (when I checked out and told the desk clerk how miserable it had been she sympathized with me but there really wasn't anything she could do). But it still left a really miserable taste in my mouth about that particular resort. It's a beautiful facility but I sure feel like I wasted my money there.

The vast majority of my Marriott stays are fine, and I'm sure this was just an exception as I suspect was your Wailea experience. But I know that it doesn't make it feel any better.

[This message has been edited by TravelLover (edited 04-30-2002).]