They did establish a dedicated email address for FT members. This is a quote from the
Nov 15, 2001 Chat Transcript
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With special guests Lynne Roach-Hildebrand (SVP of Loyalty and Database Marketing) of Marriott International, Inc.
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Lynne Roach-Hildebrand
Thanks for inviting us, Randy, and thanks to everyone else for joining us and submitting such great questions. For those who are interested, we have established a dedicated email address and webflyer team to address your individual questions on a priority basis when posed to
[email protected]. Thanks again, everyone! We had a great time!
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Frankly, I've gotten better response just by using the email link at marriottrewards.com
-David
[This message has been edited by LIH Prem (edited 04-24-2002).]