Originally Posted by
bigguyinpasadena
Poorly trained FDR's and Jr. Managers are nothing new at Marriott Properties.
Some folks have even referred to these folks as "Chimps"
You know, I have to concur with the BG. Unless pushed, they don't want to do anything that creates work.
Case in point, as PLT, Monday, I check in for Mon night and ask if my Corp rate can be extended to Fri as I couldn't do it on Marriott.com (only 1 night was available) Of course, they can do it but not on the CL floor as I requested well in advance. A (senior FD?) FD on staff call me by name and suddenly my 4 day stay is OK where I want it (top floor as pre requested).
Ironically, the CL breakfast offerings was so poor that that every breakfast was done at the restaurant below!