FlyerTalk Forums - View Single Post - Purchased products from airport vendors - Gate delivery at the airport hub concorses!
Old Oct 30, 2009 | 12:52 pm
  #14  
gglave
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Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
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Duty-free products are meant to meet you at the jetway as you board. I find it pretty annoying how the product cart often isn't there when the plane starts to board. This is usually because the duty-free kiosk is manned by the same person who has to wheel the cart to the gate and s/he is too busy helping customers to find time to deliver the purchases.

So unless there was some guarantee that I'd be refunded my money if the food/product didn't reach me, I wouldn't trust it, due to the issues I've had with duty-free.
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