FlyerTalk Forums - View Single Post - There is still some good customer service
Old Nov 28, 2000 | 2:20 pm
  #6  
Andrew Yiu
Company Representative - Air Canada
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Join Date: May 1999
Location: Canada
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I am sure they try to do this for all their travellers. It's not often that flights are cancelled so it's not that many calls to go through the whole plane.
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