FlyerTalk Forums - View Single Post - Very disappointed in the policy regarding end of SFO/LAX and award travel
Old Oct 29, 2009 | 2:48 pm
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Eastbay1K
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Very disappointed in the policy regarding end of SFO/LAX and award travel

A rant.

I have probably redeemed 2 million plus miles on LAN partner awards mostly via LAX. The AS SFO/LAX route is ending, fine and good, I'm not even debating that here. However, on my next trip, SFO/LAX is still operating on my southbound departure day. There is plenty of award space in "A". AS refuses (on more than 1 occasion) to put us on that flight, because it would create an open jaw (as the trip already has a stopover). The return flight is already past peak holiday season and is a cheap one way. But this outbound flight, which AS still flies, and which is now creating an "AS-created open jaw" is causing me to purchase two tickets SFO/LAX which on that day, are about $100 a pop, and I really can't shop it around much because we will likely have 3 pieces of luggage (limiting me to AS and UA without incurring more baggage fees). This is a real disappointment for an airline that usually does the right thing, but in this matter, they have really dropped the ball, and is a really south-of-expected move, as this was always included in part of the award AND they don't even have to go to the expense of getting me home at the end of the trip.
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