Originally Posted by
zigzag
What did you find out about this water bottle thing? Will you tell us your thoughts on the property or do you feel it is too early to post? In "early" I mean would it be fair? I just returned from Amangiri and they had only been open a week, so any problems could be excused (maybe?). They were things like no water bottle and glass at bedside during turn down and no welcome note from the management. I was at Banyan Tree Mayakoba two weeks after opening and the place was flawless so...
I now believe the water bottle thing. I think that a city hotel is a bit of a challenge for Aman, so will take longer than expected. Now that Henry & Char Gray have joined as GMs, I believe that standards will rise considerably. Staff has been resting on its laurels for 3 years, getting trained and getting paid, but now the guests have arrived, I think it has been a shock to some. There will have to be some major changes for this hotel to shine, so fingers crossed.