What a crap answer did I get? Look here:
Hello Nissan Motor,
Thank you for your message to Hilton Reservations and Customer Care. It is my pleasure to assist you today with your request for one free night due to the update to Hilton HHonors redemption levels.
I apologize for the inconvenience. First, let me say that we can completely understand your level of frustration given the current economical environment that everyone is facing and apologize for the timing of this change. Moreover, let me assure you it was not our intent to raise point costs at this time in response to economic pressures as relative to the Hilton HHonors program. This offer was extended to a select audience of members based on their current level of commitment and longevity with the HHonors program. It was not financially feasible to extend the offer to our entire membership base without diminishing the benefits of the Hilton HHonors membership as a whole.
Although Hilton HHonors has not raised reward costs since June 2003, we have been committed to offering various opportunities to earn even more points through the Points/Points earning style, as well as earning opportunities through our co-branded credit cards, car rental, and shopping/dining partners. As such and in order to continue to remain competitive, the decision was made to increase the cost of hotel rewards without taking away the earnings opportunities currently in place. Hilton is still the only program that allows members to earn points and miles if they choose to do so, and even with the point increase, still allow members to earn at a much faster pace. Hilton HHonors is committed to continuing to grow our program and benefits to all of our most loyal customers and in order to do so, we have to manage how the program is structured accordingly. We sincerely hope that you can understand our position regarding this change. We appreciate you contacting us with your concerns and thank you for your continued loyalty! Thank you for taking the time to share your concerns regarding the recently communicated program change.
For further information regarding the changes, please click on the following link:
http://hhonors1.hilton.com/en_US/hh/...eward/index.do
We appreciate this opportunity to assist you and thank you for your continued loyalty! If you have any further questions regarding your Hilton HHonors Diamond VIP account, please let us know.
For immediate assistance, please click on the link below for the contact number of the HHonors Service Center nearest you:
http://hhonors1.hilton.com/en_US/hh/...t,HeadCustomer
Best regards,
xxx
Email Coordinator
1 (800) 548-8690
www.hiltonworldwide.com
***************
Hilton travel should take you places with more than 3,000 hotels and 500,000 rooms worldwide to serve your travel needs.
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How are we doing? Hilton HHonors strives to offer the world’s best customer service in every interaction. We would love to hear your thoughts on your experience with the last email representative. Please click on the survey link below to be redirected to a new survey tool geared towards improving the service the Hilton HHonors Email team provides. If the URL does not present itself as clickable, please copy and paste the URL into a new browser to be directed to the survey page.
http://www.4feedback.net/cgi-bin/lau...82009P46550001
Hmmm? What are they trying to tell me?