Originally Posted by
SuperSnoop
She said "current level of committment," not "most committed." More than likely, that phrase means they're going after people who appear to be less committed than they were. They're trying to get diamonds who aren't staying as much back into hotel rooms.
Maybe. My stays have declined this year. I used to really go out of my way to always stay at a Hilton property, but now I think about it first, and sometimes stay elsewhere. For example, early this year I visited my sister in Walnut Creek and had an awful stay at the Embassy Suites there. The hotel made no effort to fix things, never even called me back, and responded to a post-stay complaint with a form letter that said how "committed" they were to "exceeding expectations". All they had to do was say how they were addressing the specific problem, but no. So on our next visit we tried the Renaissance ClubSport across the street. Wow! A much nicer hotel for the same price! And I'd never have known if the ES had just made a little effort.
Earlier this month a friend and I went to Maui and stayed at the Maui Prince instead of the Grand Wailea, and enjoyed it a lot. So, I've become more open-minded to non-Hilton properties than I used to be.