I am sorry to hear of your problem, one Marriott seems slow in dealing with. If you wish, try contacting the VP of Marketing for Marriott, Peter Watzka, through his executive secretary, Susan O'Neill. Her tel. # is (407)-206-6222, and her email address is: "[email protected]". If she is not able to help you, she may be able to steer you in the right direction. Good luck.