Wow, I'm surprised to hear that at the Ren Cleveland, I've stayed there A LOT and it is one of the best in service (for me anyway) of all the Marriott props, thats why I keep going back. I can't think of one complaint about this prop.. ok the parking isn't great but I even have found a way to work around that... I love that place... sorry to hear it hasn't worked out for you
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by DADISGARYK:
In the past 5 years of staying 400 nights at all sorts of different Marriotts, I would say I came away unhappy twice.
Once at the Renaissance Cleveland, where we received a dark, noidy, courtyard facing room. After the stay, I wrote a complaint letter and received a nice response from the GM offering us a free stay....which i have never used, but was glad to see that response.
Then earlier this year, stayed at the Vancouver Marriott where the food in the restaurants and concierge lounge were really bad. Once again I received an apology from the GM.
I have 398 good experiences to 2 not-so-good, which is a pretty good batting average to me.</font>