<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Phil:
My experience has been the opposite. Working with Marriott has been relatively easy over the years, and customer service has by and large been professional and excellent. I have a feeling that behind some of the "trash Marriott" posts and advice often lies a combination of unreasonable expectations and isolated incidents for which people are determined to endlessly punish Marriott. </font>
FWIW I must agree - I have had nothing but success with Marriott - they have been considerate and accomodating in all respects. They get my biz and no one else is even in the running.
If you do not like Marriott then move ... less competition for those suites for the rest of us :-)