Originally Posted by
bigguyinpasadena
...If this all went down EXACTLY as the OP has reported then this is a near low for SPG not standing up for its customers against rogue hotels.
I think Thyetus alluded to the fact that there may be some differing points of view earlier in this thread. Not all of them coming from the hotel.
Not that I think the OP is purposely misrepresenting anything necessarily, but I think some liberties are being taken with regard to the opinions of some Starwood employees.
Sometimes that can simply be attributed to the point of view you wish it to be.
...Escalation to SPG Consumer Affairs might be in order here.
Sorry, but that review has already been completed.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]