Join Date: Dec 2003
Location: Pasadena,Ca.,US.
Programs: AA, Delta, United, SPG plat, Hyatt dia
Posts: 7,140
NOW this is getting weird.
The hotel gets a call from HQ and refuses to reverse the "false" charges?
If this all went down EXACTLY as the OP has reported then this is a near low for SPG not standing up for its customers against rogue hotels.
I do believe there is some sort of financial punishment against the hotels in matters of non-complience.But I do not know if this case would qualify.
Escalation to SPG Consumer Affairs might be in order here.