Originally Posted by
fredsxb
Same nightmare in France with the Centurion travel insurance... They keep asking for more papers, try to deny coverage etc...
The OP should try to have BA reimburse his expenses in his particular case (as they were unable to deliver his bags in LHR)...
thanks for the suggestions. the claim wasn't that large and i don't think it's worth the hassle of resubmitting everything to ba. axa has all the originals (for everything relating to this and the kitchen sink) and has delayed this for months so i look at this as an unfortunate lesson on just how valuable amex centurion insurance is not.
Originally Posted by
DownUnderFlyer
This interpretation of the T&Cs by Axa is very narrow minded and I would appeal.
Maybe appeal with Amex directly and not with AXA. I found the Sydney Cent team to be a lot better to deal with than the AXA team.
Otherwise, you can charge your hotel and meal costs to AXA as this is covered and you can hand in the invoices for the clothes to BA.
i complained to the sydney centurion team (or rather the "premium services" team) and after explaining my story and specifying that i wanted to register my concern with centurion--not axa, i was put on a long hold and then dump-transferred to the emergency medical rep for axa. do you have a recommendation as to what centurion department you found most helpful?
Originally Posted by
under the clocks
I have had them refer to "scheduled destination point" a number of time when attempting to process claims.
Interestingly it rears its head in the next paragraph of the T&C's, ".....is not delivered to you within 48 hours of your arrival at the scheduled destination point (not being your place of residence) of your flight...".
I have had two delayed/lost baggage claims for flights arriving into Melbourne. One was a transit ADL-MEL-LAX, where I wasn't going home and hadn't checked the luggage from ADL to LAX, and the other was when i was returning to Melbourne for a weekend prior to heading to my other residence in QLD.
Both times they referred my scheduled destination point being my home base. In both instances the delay in receiving my luggage caused inconvenience and I was genuinely in need of the goods and was required to replace them.
AXA would not budge, despite a number of futile attempts.
sorry. i feel your pain. i generally think i have a thorough understanding of the ts and cs but their legal-ese deceived me too.
hopefully others can learn from this thread and not make our same mistakes. the "scheduled destination point" is vague, confusing and very limiting to the value of the amex centurion insurance.