Originally Posted by
hhoope01
Personally, I wonder if part of the problem is Marriott's systems might be a bit complex, confusing, or just hard to use. If you add to that type of system an environment with a high-turnover rate, you are asking to cause your customers problems.
There is a way to go in and change the rates for each night of the stay in Marriott's PMS but it is not well known to employees (certainly wasn't taught to me at any point except by a fellow night auditor) and possibly set up such that not all front desk employees have access to it (I'm not sure as since I was night audit I had access to the full system). Perhaps better training or more trust in the employees would allow for these to be processed more easily.